Service Delivery
Creative Communications Australia provides digital services, including website development, marketing automation, and online business solutions. All deliverables are provided digitally and are delivered according to the timeline outlined in the service agreement. Delivery timelines may vary depending on project scope and client responsiveness. If you have any questions about your service timeline, please contact us at [email protected].
Payment Conditions
All payments are due according to the terms outlined in your service agreement. For project-based services, payment must be made in full or in accordance with the agreed payment schedule. For ongoing services or retainers, payments are processed on a recurring basis. Failure to complete payment on time may result in a pause or termination of service. Payments should be made through approved channels specified in your agreement. For payment-related inquiries, please contact [email protected].
Late Charges
Payments not received within the agreed timeframe will incur a 10% late fee for each 7-day period the payment remains overdue. Continued failure to pay may result in suspension or termination of service until the balance is cleared. For assistance, please contact [email protected].
Cancellations and Rescheduling
If you wish to cancel or reschedule any service, written notice must be provided at least 30 days in advance. For services requiring specific delivery timelines (e.g., website projects), rescheduling may affect the overall project timeline. Requests must be sent to [email protected].
Modifications and Changes
Changes to the scope of work must be requested in writing and may be subject to additional charges. Once a service is in progress, minor adjustments may be accommodated; however, significant modifications outside the original agreement may require a separate quote and payment. All modification requests should be directed to [email protected].
Termination Conditions
Creative Communications Australia reserves the right to terminate any service due to:
Non-payment beyond 30 days.
Breach of contract terms.
Unethical or illegal use of provided services.
Clients may terminate services with a 30-day written notice. No refunds will be provided for work already completed or for services within the notice period. For termination requests, email [email protected].
Refund Policy
Due to the customised nature of our digital services, all payments are non-refundable. We are dedicated to client satisfaction and will work closely to deliver results aligned with the agreed project scope. Refunds will not be issued once work has commenced. For any concerns, please contact [email protected].
Shipping & Delivery Policy
Creative Communications Australia does not deliver physical products. All services are digital and are provided via secure online platforms. As such, no shipping methods, times, or rates apply. For further details, email [email protected].
Return Policy & Process
Given the bespoke nature of our services, no returns or exchanges are accepted once work has begun. We encourage open communication to ensure your satisfaction during the service period. For questions, contact [email protected].
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